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At Sabzbhag.com, we strive to ensure your satisfaction with every purchase. This refund policy applies specifically to damaged products. If you receive a damaged product, please read and understand the following policy:

  1. Notification of Damaged Product a. Within 24 Hours: You must notify us of any damaged product within 24 hours of receiving the delivery. Failure to report the damage within this time frame may result in the denial of your refund request. b. Contact Information: To report a damaged product, please contact our customer support team through the provided channels on our website. Include relevant details such as your order number, a description of the damage, and any supporting evidence such as photographs.
  2. Evaluation and Eligibility a. Evaluation: Once we receive your notification of a damaged product, our team will evaluate the claim. We may request additional information or evidence to assess the extent of the damage. b. Eligibility: Refunds for damaged products will only be issued if the damage occurred during the shipping process, or if the product was already damaged when received. Damages resulting from mishandling by the customer or improper use will not be eligible for a refund.
  3. Refund Process a. Decision and Notification: Upon evaluating the claim, we will notify you of our decision regarding the refund. If approved, we will initiate the refund process. b. Refund Method: Refunds will be issued using the same payment method used for the original purchase. We may require additional information to process the refund. c. Refund Amount: The refund amount will be equal to the purchase price of the damaged product, excluding any applicable shipping fees or discounts.
  4. Return of Damaged Product a. Return Authorization: In some cases, we may require the return of the damaged product. We will provide you with instructions and a return authorization if necessary. b. Return Shipping: If the return of the damaged product is requested, we will cover the return shipping costs. Please follow the provided instructions to ensure a smooth return process.
  5. Timeframe a. Processing Time: We will make every effort to process your refund as quickly as possible. However, please allow a reasonable processing time, which may vary depending on the nature of the claim and other factors. b. Reimbursement Time: The time it takes for the refunded amount to be credited back to your original payment method may vary depending on your financial institution or payment provider.
  6. Modification of the Policy Sabzbhag.com reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this refund policy applies solely to damaged products. For any other refund inquiries, such as order cancellations or returns for reasons other than damage, please refer to our general refund policy or contact our customer support team for further assistance.

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